Try to sign in with your The Met Card membership number instead of your email address. If this gives you access please check the email address we hold for you in the preference section.

Reset your password – simply click on "Forgotten Password?" and follow the next steps.

To register we need a valid email address on our system. If you haven’t provided an email address, next time you visit your local casino please update your details with Reception. This also applies if your email address has changed.